Rules | English title

Bank account:
Bank PEKAO S.A..
30 1240 2395 1111 0010 1005 7554
Call center
mon.– fr. 08:00 - 17:00
sat. 9.00-13.00
+48 (81) 884 41 09
+48 (81) 884 48 55

Additional information

Following channels of ticket distribution are available:

  • the Passenger can purchase a ticket in one of the AGAT offices
  • or in one of the agencies in Poland or abroad (the list of offices is available on our website)
  • also through our website or websites of agencies distributing our tickets

There is no seat reservation on the AGAT coach lines. The seats are taken by the Passengers in the order they board the coach.

Passengers who use our lines frequently can receive an AGAT PREMIUM CARD loyalty card, which grants a 15% concession on all AGAT lines (except coaches to Ukraine). In order to receive a card send 3 tickets to our office in Kraśnik. Return tickets are counted as two tickets. Please, write a return address to which a loyalty card will be send.

AGAT does not require to date the return journey if the booking was made by phone. If it is possible, we would like to encourage our Passengers to ask for a written conformation of the booking on the ticket (with the date and time of the return journey, stamp of the travel agency). Dating an open ticket on all lines operated by AGAT is FREE.

An open ticket is valid for 12 months from the departure date on all lines operated by AGAT B.U.H. A ticket that is not used in that time will be no longer valid. The returns of the tickets are regulated by the Terms and Conditions, and accepted in the offices where the tickets were purchased.

In all coaches of AGAT lines, transport of animals is prohibited, with the only exception of trained assistance dogs.

In case when transportation of unusual luggage is needed (e.g. sport equipment, musical instruments) the Passenger should contact the Carrier and discuss all the details regarding the transport.

If the Passenger does not provide all the required documents, (such as passport, ID card, valid visa, certificates of vaccination, which are required in a destination country) he or she risks the possibility of being held up on the border.

Parents or legal guardians are obligated to provide an adult caretaker for children (up to the age of 16) who are travelling on their own. Parents or legal guardians of children who are travelling on their own are obligated also to fill the document ‘AGAT - Transport of Minors Form’, which is available in all AGAT agencies or through direct download here: declaration. ATTENTION! Minors of the age 16-17 can travel without supervision, although it is still obligatory to fill the ‘‘AGAT - Transport of Minors Form’ in the agency. Minors travelling without guardians are not granted concessions regarding their age. Paying full fee for the travel is a requirement for taking an unattended minor.

1. The Passenger is entitled to transport 2 pieces of primary luggage (suitcase, travel bag, backpack) of total weight not exceeding 30 kg and total dimensions of each of the primary luggage not exceeding 90 x 75 x 25 cm (width + height + depth). In addition to the primary luggage, 1 piece of hand luggage weighing up to 5kg is allowed.
2. Luggage is registered directly by the coach it shall be carried in. The Passenger receives luggage claim stub for transportation of any excess luggage.

3. Additional luggage can be transported with the crew’s consent only if there is enough space in the luggage compartment. The Carrier can charge additional fee for excess luggage. The fees are specified in the timetable of a stated line.

4. Each piece of Passenger’s luggage transported in the luggage compartment should be described by Passenger’s first name and surname.
5. The Carrier is not obliged to carry any of the following items of luggage: a) things which transfer is forbidden by the law b) any items which are unsafe, or may cause injury, offence or damage to property, especially any explosives or substances which are poisonous, caustic, flammable, radioactive ect c) corpse or any pieces of corpse d) objects which are considered to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile, also in case of insufficient packaging or lack of required packaging. The Carrier shall be entitled to inspect any of your luggage, for the purpose of ensuring compliance with the above requirements (a,b,c). If any of the requirements would be violated, the Passenger shall cover the cost of the inspection. If the Passenger would fail to report for the inspection of the luggage, or if the inspected luggage cannot be attributed to a particular person, the inspection would be carried out in front of the witnesses chosen by the Carrier.
6. The Carrier is not obligated to register luggage in a coach indicated by the Passenger, if the boarding of the luggage would cause delays of the coach.
7. The Carrier hands out luggage claim stubs for every peace of luggage but is not obligated to check if the person reclaiming the luggage with the luggage claim stub is authorised to receive it.
8.The Carrier can issue luggage to a person who fails to provide a luggage claim stub, but authorises their right to collect the luggage in a different way; the Carrier might require suitable
9. If the luggage is reclaimed by an authorised person without any reservations to its condition, then the right for compensation is no longer valid and the Carrier will not be liable for any loss or damage of that luggage.

10. Any luggage left behind in a coach will be dealt with according to the guidelines of lost and found luggage.

11. Transport of animals is prohibited, with the only exception of trained assistance dogs.

12. The Carrier is not responsible for any personal objects and hand luggage outside of the luggage compartment and being under direct supervision of a passenger, unless the damage was his fault.

13. The Carrier is not responsible for any losses or damages to transported cash, jewellery, securities, valuables or objects of scientific, artistic or collective value, unless these things were taken for safekeeping or the damage resulted from the deliberate misconduct or gross negligence of the Carrier.

14. The Carrier is not responsible for any damage of luggage caused by: a) the Passenger, when it is not the fault of the Carrier, b) the features of the luggage, c) force majeur, d) placing in the hold objects which are not allowed for transfer or which require special conditions during a transfer, e) lack of packaging or insufficient or faulty packaging of objects in the hold, what results in damage caused by features of those objects, f) particular susceptibility of the objects in the hold for damage caused by its features or faultiness, g) loading, placing within the hold ,or reloading luggage by the Passenger h) transfer of objects which according to the conditions or agreement are ought to be watched, if the person responsible for the watch failed to protect the luggage.
15. The Carrier is not responsible for any luggage which mass and weight was not checked before expediting, if it is delivered without any signs of damage, unless the authorised person will be able to prove that the damage was caused in the time between the expediting of the luggage ands its delivery.

16. Disabled Passengers or Passengers with limited mobility are entitled to transport their wheelchair or similar assistive device for free.

The Passenger should arrive at the stop specified in the timetable at least 15 minutes before the planned coach departure. Failure to appear at the stop by the Passenger at the time of planned departure is regarded as a resignation of transport. Our coaches can be easily identified - they are all equipped with a table with the logo of AGAT, that is placed behind the front window. In the periods of intense traveling our lines might be operated by other firms, although the coach will be always equipped with a table with the logo of AGAT.

Smoking and consuming alcohol or any psychoactive substances (e.g. drugs) are prohibited in all AGAT coaches.

While losing or damaging a luggage occurs extremely rare, it is worth to know what to do in such situation. Any reservations to the condition of a luggage transported in the hold, should be reported immediately to a member of our crew who is unloading it. If case of losing a luggage, please contact us at + 48 81 884 01 30.

If the Passenger cancels a travel, he will be entitled to refund after deducting the part of due (compensation) in the office where the ticket has been purchased. Depending on the date of resignation, the Carrier shall be entitled to deduct the following amounts:

  • single ticket:
  • more than 14 days prior to the departure – 10% of ticket value,
  • from 14 days to 3 days before the departure – 25% of ticket value,
  • from 3 days to 24 hours before the departure – 50% of ticket value.
  • less than 24 hours before departure - 90% of ticket value
  • return or ‘open’ ticket
- cancellation of a return ticket is the same as of a single ticket, with the difference that only the departure date is taken into account.
  • return ticket - refund of the second travel
- the refund covers the difference in price between the return and single ticket, with deduction of the due depending of the date of resignation, which is the same as of a single ticket,
  • ‘open’ return ticket - refund of the second travel
- the refund covers the difference in price between the return and single ticket, with deduction of 10% of that amount.
If the ticket was purchased online via our website www.agat.eu or directly at AGAT, in case of cancellation or return of a ticket, the Passenger is obligated to notify us in writing to: anna@agat.eu, also including his or hers account number or to settle a different way to transfer the refund. The returns are realised up to 7 days from the date that the written notification has been received.

Any complaints, opinions and reclamations should be sent in writing to the following address:
AGAT B.U.H. ul. Mikulińska 37, Mikulin 23-200 Kraśnik Poland email: uwagi@agat.eu Tel.: +48/81/ 884 01 34 Fax: +48/81/884 01 40

If a reclamation regards an insurance claim, it must be accompanied with the ticket, as well as an estimated sum of the insurance claim. Appropriate documents should be presented in order to verify the sum of the claim.